Terms of service

1. What LaunchPad is

LaunchPad is a guided onboarding service that helps you create a business name and brand kit, register a domain, set up email and publish a landing page. We combine our own software with third-party providers — a domain registrar, an email provider and payment providers — to deliver this.

2. What we sell

We sell annual plans. What each plan includes — a domain, an AI-generated brand kit, a landing page, and either email forwarding or a mailbox — is set out on our pricing page, which is the authoritative description of the current plans and prices.

3. Domain registration

Domains are registered on your behalf through our registrar partner, HostAfrica, and are registered in your name using the registrant details you provide. Domain registration is also subject to the rules of the relevant domain registry (for example, the .co.za registry operated under ZADNA) and to the registrar's own terms. You must give accurate, current registrant details; the registry can suspend or cancel a domain registered with false information. The domain is your asset, and keeping it registered past the first year is your responsibility (see renewals below).

4. Prices, billing and renewals

All prices are in South African rand (ZAR) and are billed once a year. Payment is taken securely through our payment providers, Paystack and PayFast. Some plans include a once-off domain setup fee in the first year, which is shown to you before you confirm payment. Plans and domains are registered for one year; to stay live they must be renewed. We will notify you of your renewal date. Prices may change over time, but any change to your renewal price will be communicated before it applies, and you are free not to renew.

5. Setting up your order

After payment we begin setting up your order. Some steps are automated and happen quickly; others are still done by hand while we finish automating them. We email you as each part goes live. If part of your order cannot be completed, we will contact you to put it right.

6. Refunds and cancellation

Once a domain has been registered in your name, the registration fee is non-refundable — it is paid through to the registrar and the domain registry and cannot be reversed. If we are unable to deliver a part of your plan that you paid for, we will refund the portion we could not provide. You may choose not to renew a plan at any time; non-renewal simply lets the plan and domain lapse at the end of the paid year. Nothing in these terms limits any rights you have under the South African Consumer Protection Act.

7. Your content and our AI suggestions

You own the business name, brand kit and content that result from your use of LaunchPad. Names, colours, copy and other brand ideas we generate are AI-assisted suggestions provided as-is. We cannot guarantee a suggested name is unique or free of someone else's trademark, so you are responsible for checking that a name or brand is available to use before you rely on it commercially.

8. Acceptable use

You agree to use LaunchPad lawfully, to provide accurate information, and not to use a domain or site created through us for unlawful, fraudulent or infringing content. We may suspend or decline service where use breaches these terms or the rules of a provider or registry we rely on.

9. Third-party providers

Domain registration (HostAfrica and the domain registry), email hosting and payment processing (Paystack and PayFast) are provided by third parties who have their own terms. Your use of those parts of the service is also subject to those terms.

10. Liability

LaunchPad is provided with reasonable care, but to the extent permitted by law it is provided "as is". We are not liable for indirect or consequential loss, and our total liability for any claim is limited to the amount you paid us for the plan in question. This does not exclude any liability that cannot lawfully be excluded, including under South African consumer law.

11. Changes to these terms

We may update these terms as the service evolves. The effective date at the top of this page shows when they last changed. Continuing to use LaunchPad after a change means you accept the updated terms.

12. Who we are

Supplier

Rooral Platforms (Pty) Ltd, a private company incorporated in South Africa

Registration number

2025/282232/07

Registered address

1004 Galjoen, Garsfontein, Pretoria, Gauteng, 0081, South Africa

13. Governing law and contact

These terms are governed by the laws of South Africa. Questions about them, or about an order, can be sent to support@rooralplatforms.com, raised by replying to any email we send you — a person will pick it up — or through our help page. See our privacy policy for how we handle your personal information.