Questions before you start

It depends on the plan you choose, but every paid plan gives you your own domain registered in your name, an AI-generated brand kit (name, colours and assets) and a landing page on that domain. Basic includes email forwarding — messages to your @yourdomain address land in an inbox you already use. Launch and Managed add a real mailbox you can send and receive from in Gmail, Outlook or any mail app. You can compare the plans on the pricing page.

Going through the wizard — describing your business, picking a name, approving a brand and choosing a domain — takes most founders about fifteen minutes. After you pay, we register your domain and set up email. Some of that is instant and some is still done by hand while we finish automating it, so a few pieces may follow shortly after. We email you as each part goes live.

Yes. You can run through the wizard and see AI-suggested names and brand concepts without paying. You only pay when you are ready to register your domain and go live.

You do. Your domain is registered in your name through our registrar partner, HostAfrica, with ID protection on by default. It is your asset — not something you rent from us.

Domains and plans are registered for one year and need renewing to stay live. We email you the renewal date when your domain goes live, and billing stays annual and in rand — there is no monthly debit order. If you choose not to renew, your domain and plan simply lapse.

Payments are in rand (ZAR), processed securely through our payment providers (Paystack and PayFast). You will see the exact amount — including any once-off domain setup fee in the first year — before you confirm.

Once a domain has been registered in your name it cannot be refunded, because that fee is paid through to the registrar and the domain registry and cannot be reversed. If we are unable to set up something you paid for, reply to any email from us and a person will make it right — including refunding the part we could not deliver.

Every email we send you — your payment confirmation and your domain-live notice — can be replied to, and a real person picks it up. To see your businesses, orders and sites in one place, sign in with a magic link at the login page using the email you paid with.

Forwarding (included in Basic) sends anything addressed to you@yourdomain to an inbox you already have, like your personal Gmail — there is no new inbox to log into and you cannot send from the address. A mailbox (Launch and Managed) is a full account you can send and receive from, and add to Gmail, Outlook or any mail app.